The complete field-service lifecycle, in one system.

Every fault becomes a case the moment it lands — with the robot's own diagnostic context already attached.

• Multi-channel intake: customer portal, API, technician app, email.
• Robot telemetry, fault codes, and active alarms associate to each case automatically.
• P0–P3 priority classification with SLA countdown from first report.

The right technician for the specific robot model and fault type — with everything they need before they arrive.

• Skill-matrix matching against robot model and fault type.
• Auto-generated job packs: SOPs, parts lists, safety documentation, and the unit's prior service history.
• Technician mobile app with offline-first architecture for field environments.

Complex robot repair is not a free-text work order. Every step is gated on evidence and sealed as it completes.

• Step-by-step repair SOPs with mandatory evidence gates: photos, measurements, pass/fail confirmations.
• Version-controlled knowledge base accessible in the field, specific to robot model and fault type.

When a part fails, you can prove where it came from, where it has been, and what touched it.

• Every component replacement logged against the specific robot's identity record.
• Full chain of custody: manufacturing batch → field installation → service history → failure event.

Parts availability is part of the dispatch decision, not a phone call after it.

• Real-time parts availability visible to dispatchers at the point of assignment.
• Return Merchandise Authorisation workflows with camera-logged inspection.
• ERP integration for parts ordering and inventory updates.

Failure Reporting, Analysis and Corrective Action — aerospace-grade reliability discipline, native to the platform.

• Structured failure taxonomy by robot subsystem, fault code, and failure mode.
• Pareto analysis, MTTR, MTBF, and first-time-fix-rate dashboards.
• Closed-loop feedback from field failure data to the engineering team.

When something must change across the fleet, you orchestrate it once — not robot by robot.

• Fleet-wide orchestration for firmware updates, safety recalls, and proactive maintenance.
• Affected robot population defined by serial range, firmware version, or deployment site.

Your enterprise customers see exactly what is happening to their robots — without touching your internal systems.

• Real-time case visibility for enterprise customers, isolated per tenant.
• SLA status, active case updates, and service history — branded per customer relationship.